Welcome to “So, Here’s the Thing!” In this episode, Sami Bruemmer joins us to discuss how you can elevate your client experience! Listen in as she shares her discovery process for evaluating her touch points, along with her favorite gift resources!
Sami is a wedding photographer in Dallas, Texas with a heart for intentional and timeless images that celebrate the legacy of marriage. Always looking for new & creative ways to bring preserve her clients’ memories authentically, Sami loves sentimental heirlooms, carefully curated details, and marriages that are even more beautiful than weddings.
When she’s not behind the camera, she’s reading books at coffee shops with her husband Matt (an engineer and Green Bay Packers fan), making lists, or trying out new recipes.
Get to Know Sami (1:21)
Creating a Unique Client Experience (3:54)
The Client Experience Discovery Process (6:10)
1. Review your existing client experience and write it down
2. Brainstorm your touch points
3. Be tactical and reasonable for improving your client experience
Potential Touch Points: (11:24)
Customer Experience Impacts Referrals (16:45)
Unpopular Opinion on Client Experience (22:09)